Comcast Business Downdetector (2024)

FAQs

How do I reset my Comcast business Internet? ›

You can check for outages using the Xfinity app on your mobile phone. Simply open the Xfinity app and outage information appears.

The "network damage" indication in the outage status tool generally indicates physical damage to some of the network infrastructure that is outside our control. It could be someone dug into the line unexpectedly, damaged an exterior box that helps provide service to the area, or severe weather caused it to fail.

Comcast Business is a subsidiary of Comcast, which, through several iterations, has handled the sales, marketing, and delivery of internet, phone, and cable television to businesses (in contrast, consumer services are primarily offered under the Xfinity brand).

EG. Do you just want to power cycle / reboot it, or do you want to perform a full / hard reset back to factory defaults If it is the latter, locate the WPS pushbutton on the back of the device. Press and hold the button in for 30 seconds.

Unplug the power cord from your router. Unplug the power cord from your modem and remove any batteries. Wait at least 60 seconds, then plug the modem back in and wait until the modem is fully powered on. Wait at least two minutes to allow the modem to power up.

Restart Gateway. The most common method to fix the “no Internet access” issue is to restart the gateway. Just power off/unplug your gateway, wait for several minutes or so, and power on/re-plug the gateway again to see whether you can connect to your Internet or not.

Fortunately, the NBN Co outage map is a helpful tool that can provide real-time information about any network outages in your area. By checking the map, you can quickly determine if your outage is part of a larger network issue or if it is an isolated incident.

Why does Xfinity keep having outages? Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home.

Why is my Xfinity Internet so bad? ›

The distance between your personal devices and your gateway, modem, or router. Older devices which could be consuming bandwidth and slowing down your network. Interference from neighboring WiFi networks, especially during peak hours.

Select the Start button, then type settings. Select Settings > Network & internet. The status of your network connection will appear at the top. Windows 10 lets you quickly check your network connection status.

Brian L. Roberts is Chairman and CEO of Comcast Corporation. Under his leadership, Comcast has grown into a global company uniquely positioned at the intersection of media and technology with three primary businesses, Comcast Cable, NBCUniversal and Sky.

Does Xfinity have a 55+ internet plan for seniors? No. Xfinity lacks senior discounts on its internet or cable plans. However, seniors can often save by bundling multiple services through Xfinity.

Comcast Business Internet Services

Comcast Business Internet is reliable, affordable, and consistent. Is a bit more costly but its private network is definitely worth it.

Locate the Reset button on the back of your router. With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds. Wait for the router to fully reset and power back on.

Open a web browser from a connected wired or WiFi device. Go to http://10.1.10.1 to access the login page. Enter cusadmin for Username. Enter highspeed for Password.

Enter the email address you use to sign in to your Comcast Business account. We'll send an email to this address with a link to reset your password.